Exchange and Return Policies

Return policy:
You have up to 30 days to initiate your return and up to 14 days for your refund to be processed.
There are no restocking fees.
To obtain the return address, please contact our customer service team.

Return Procedure:
To initiate a return within 30 days of receiving your order, items must be unused and in their original packaging.

To begin the return process, please contact our customer service team at [store email] . We'll provide you with the return form and address.

Return Costs:
All return shipping costs are the customer's responsibility. Therefore, we recommend using a trackable shipping service, as we are not responsible for lost returns.

Damaged Packaging?
If your package arrives damaged, please take a photo immediately to verify the condition of the packaging and contents. Send it to [store email] along with your order number so our customer service team can resolve the issue.

Please do this within 24 hours of receiving the package, otherwise your request will be invalid.

Refunds:
Once we receive and inspect your return, we'll let you know via email whether it was accepted. If it was, you'll receive your refund within 14 days using the same payment method you used to place the order in our store.

If your refund is delayed, please contact your bank or payment provider. If the issue isn't theirs, please contact us at [store email] .