Terms of Service

Terms and Conditions of Purchase and Sale of Florevi , hereinafter referred to simply as Florevi , and, on the other hand, the Florevi customer, qualified at the time of purchase of Florevi products, hereinafter referred to simply as Customer .

Considering that Florevi sells products and services online;
Considering the Customer 's interest in purchasing the products offered by Florevi ("Products") through its sales channels;
The purpose of this contract is to establish the general conditions of use and purchase of products and services by the customer of the Florevi website.

I. Confidentiality: Florevi is responsible for maintaining the confidentiality of all data and information provided by the Customer during the purchase process. The website's security is audited daily and guaranteed against hacking through the "Site Blindado" seal.

II. Customer Service (SAC): This service is available to customers to answer questions, resolve any requests or complaints regarding their order or any content available on the website. Customer Service can be contacted by phone or through the website form.

III. Delivery Policy: The delivery time for Products is specified during the purchase process and is measured in business days. Product deliveries are made Monday through Friday, from 8:00 AM to 10:00 PM. Exceptionally, some Product deliveries may occur on Saturdays, Sundays, and holidays.

III.I - It is the Customer 's responsibility to check that the product's dimensions are adequate and that they comply with the space limits of the elevators, doors, and corridors at the delivery location. The product will not be assembled or disassembled, transported via stairs and/or through doors and windows, or hoisted.

III.II - Up to three delivery attempts will be made at the specified location, on alternate days, with a 48-hour interval between deliveries. It is essential that a person authorized by the buyer, over 18 years of age, and carrying identification, be present at the requested address to receive the merchandise and sign the delivery protocol. If three delivery attempts are unsuccessful, the order will be returned to the Florevi Distribution Center.

III.III - After completing the order, it is not possible to change the payment method and/or delivery address, request an advance payment or priority delivery.

III.IV - The delivery time specified during the Product purchase process takes into account inventory, region, invoice issuance process, and product preparation time. Each time the order delivery status is updated, the Florevi system automatically sends alert emails to the Customer .

III.V - The delivery freight value is calculated based on the delivery location, weight and dimensions of the Product.

III.VI - Florevi does not authorize the carrier to: enter the home; deliver by alternative means (e.g., lifting the product through a window); perform product installation or maintenance; open the product packaging; deliver to an address other than that stated on the DANFE; deliver to a minor or without identification documents.

III.VII - Florevi is not responsible for the retention of goods at SEFAZ when this is exclusively due to the customer's pending issues, and therefore, it is necessary for the customer to appear at the tax office for the goods to be released, considering that in these cases the information regarding releases and payments are only passed on to the interested parties.

IV. Right of withdrawal: the Customer will be entitled to exercise the right of withdrawal from the purchase, with the purpose of returning the Product, in which case the following conditions must be observed: the period for withdrawal from the purchase of the product is up to 7 (seven) calendar days, counting from the date of receipt; in case of return, the product must be returned to Florevi in its original packaging, accompanied by the DANFE (Electronic Invoice Auxiliary Document), the manual and all its accessories.

IV.I - The Customer must request the return through Customer Service (SAC) or directly in the Control Panel, under the "cancel order" topic. The expenses arising from collection or posting of the Product will be covered by Florevi .

IV.II - After the product arrives at the Distribution Center, Florevi will verify whether the above conditions have been met. If so, it will provide a refund for the full purchase amount.

IV.III - For credit card purchases, the card issuer will be notified, and the refund will be issued on the next or subsequent statement, all at once, regardless of the number of installments used for the purchase. The refund period, as well as the collection of any remaining installments after Florevi has fully refunded the Product value to the Customer 's credit card, are the responsibility of the card issuer. If the card issuer charges future installments, the Customer will not be charged, since Florevi , as mentioned above, refunds the full amount of the Product in a single installment, with the credit for the refund granted in full by the card issuer on the billing statement following the month of cancellation.

IV.IV - For purchases paid by bank slip or direct debit, the refund will be made via bank deposit within 10 (ten) business days, only to the buyer's checking account, which must be individual. The CPF of the checking account holder is required.