Returns & Exchanges Policy

You have up to 30 days from the delivery date to start a return.
Once we receive your return, your refund will be processed within 14 days.
We do not charge restocking fees.

For the return address, please contact our Customer Support team.

Return Eligibility

To start a return within 30 days of receiving your order, items must be:

• Unused, unworn, and undamaged

• In the original packaging, with tags and accessories (if applicable)

How to Start a Return

Email our Customer Support at [store email] to request your return.
We will provide the return form and the return address.

Return Shipping Costs

All return shipping costs are the customer’s responsibility.
We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.

Damaged Packaging or Items?

If your package arrives damaged, please take photos immediately showing the condition of the outer packaging and the contents.
Send the photos and your order number to [store email] so our team can assist you.
Please do this within 24 hours of delivery; otherwise, your claim may be invalid.

Refunds

Once we receive and inspect your return, we will notify you by email whether it has been approved.
If approved, your refund will be issued to the original payment method within 14 days.

If your refund appears delayed, please check with your bank or payment provider first.
If they confirm there is no issue, contact us at [store email] and we’ll help.

Exchanges

We currently process exchanges by issuing a refund for the returned item.
If you’d like a different size or color, please place a new order for the replacement item.