Terms of Service

Florevi Terms and Conditions of Sale and Purchase. Hereinafter referred to simply as Florevi, and, on the other hand, the customer purchasing products from Florevi, hereinafter referred to simply as Customer.

Considering that Florevi sells products and services via the internet;
Considering the Customer’s interest in purchasing the products offered by Florevi (“Products”) through its sales channels;
This agreement establishes the general terms and conditions for the use and purchase of products and services from the Florevi website.

I. Confidentiality

Florevi is responsible for preserving the confidentiality of all data and information provided by the Customer during the purchase process. The website’s security is audited daily and guaranteed against hacker activity through the “Site Blindado” certification.

II. Customer Service (SAC)

The Customer may use this service to resolve questions, requests, or complaints regarding their order or any content available on the website. Customer Service may be accessed via telephone or the contact form available on the website.

III. Delivery Policy

The delivery time for Products is informed during the purchase process, counted in business days. Deliveries are made Monday to Friday, from 8:00 a.m. to 10:00 p.m. Exceptionally, some deliveries may occur on Saturdays, Sundays, and holidays.

III.I – It is the Customer’s responsibility to ensure that the product dimensions are compatible with elevators, doors, and hallways at the delivery location. No assembly or disassembly of products, transportation via stairs and/or windows, or hoisting of deliveries will be performed.

III.II – Up to three delivery attempts will be made to the informed address, on alternate days, with an interval of up to 48 hours between each attempt. An authorized person, over 18 years old, carrying identification, must be present to receive the goods and sign the delivery receipt. If three delivery attempts are unsuccessful, the order will be returned to Florevi’s Distribution Center.

III.III – After the order is finalized, it is not possible to change the payment method and/or delivery address, request expedited delivery, or request priority handling.

III.IV – The delivery time informed during the purchase process considers stock availability, region, invoice issuance, and product preparation time. Each time the order status is updated, the Florevi system automatically sends an email notification to the Customer.

III.V – Shipping costs are calculated based on delivery location, product weight, and dimensions.

III.VI – Florevi does not authorize carriers to: enter the residence; deliver by alternative means (e.g., hoisting through a window); install or maintain products; open product packaging; deliver to an address other than that on the invoice (DANFE); or deliver to minors or individuals without identification.

III.VII – Florevi is not responsible for merchandise retained by SEFAZ (tax authority) when this is due exclusively to issues related to the Customer. In such cases, the Customer must appear at the tax post for clearance, as information regarding release and payments is provided only to the directly involved party.

IV. Right of Withdrawal

The Customer has the right to withdraw from the purchase, returning the Product, under the following conditions: the withdrawal period is up to seven (7) calendar days from the date of receipt. The Product must be returned to Florevi in its original packaging, accompanied by the invoice (DANFE), manual, and all accessories.

IV.I – The Customer must request the return through Customer Service (SAC) or directly in the Control Panel, under the “cancel order” option. The costs of collection or shipping for the return will be covered by Florevi.

IV.II – Upon arrival of the product at the Distribution Center, Florevi will verify compliance with the conditions above. If approved, Florevi will refund the total purchase amount.

IV.III – For purchases made with a credit card, the card administrator will be notified, and the refund will appear on the following or subsequent statement, in a single transaction, regardless of the number of installments used. The refund timeframe and suspension of future installments after the refund are the responsibility of the card administrator. If future installments are still charged, the Customer will not be penalized, as Florevi refunds the total amount in full, and the card administrator credits the refund in the subsequent billing cycle.

IV.IV – For purchases made via bank slip (boleto) or direct debit, the refund will be made via bank deposit within ten (10) business days, exclusively to the buyer’s individual checking account. It is necessary that the Tax ID (such as SSN in USA) of the account holder matches the Customer’s registration information.